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gaid GmbH

General Terms and Conditions

For the use of the mobile app "gaïd"

gaid GmbH

For the Use of the Mobile App "gaïd“

§ 1 Scope of Application

(1) PROVIDER

These General Terms and Conditions ("Terms" or "GTC") govern the use of the mobile application "gaïd“ (hereinafter the "App“) operated by gaid GmbH, Drakestraße 22, 40545 Düsseldorf, registered in the commercial register of the Düsseldorf Local Court (Amtsgericht) under HRB 112399 (hereinafter "gaid“ or "we"). The gaid App provides the user with a curated selection of places (restaurants, cafés, hotels, cultural venues and other locations) in various cities worldwide. The App enables users to browse these places, display them on a map, save them to personal Collections and – where available – initiate a reservation via a link to an external service or open a route via an external mapping service. gaid is neither the operator nor the intermediary of the places displayed; responsibility for the services offered at such places lies exclusively with the respective operators.

(2) USER

A user within the meaning of these Terms is any natural person who downloads and uses the App (hereinafter "User" or "you"). The App is directed exclusively at consumers within the meaning of Section 13 of the German Civil Code (BGB). Commercial use is not intended; where there are indications of commercial use, gaid is entitled to block access to the App.

(3) MINIMUM AGE

Use of the App is only permitted for persons who have reached the age of 16. Persons under the age of 18 additionally require the consent of a parent or legal guardian to enter into paid subscriptions.

§ 2 Registration and User Account

(1) FREE BASIC USE

The App may be used with limited functionality without registration. Registration of a user account is required for full functionality and for entering into a subscription. Upon completion of registration, a usage agreement subject to these Terms is concluded between the User and gaid. There is no entitlement to registration.

(2) REGISTRATION DETAILS

Registration requires that the User has reached the age of 16. The following information is mandatory upon registration: email address, password and a display name. In addition, first name and last name may be provided voluntarily for the personalisation of the user account. Alternatively, registration via "Sign in with Apple“ or "Sign in with Google“ is available. The User undertakes to provide truthful and complete information upon registration. gaid is entitled to request appropriate proof of compliance with the registration requirements at any time.

(3) OBLIGATION TO UPDATE

If the information provided upon registration subsequently changes, the User is obliged to update the information in their user account without undue delay. This applies in particular to the email address.

(4) NO MULTIPLE ACCOUNTS

Each User may maintain only one user account. If gaid determines that a User holds multiple user accounts, gaid is entitled to delete all user accounts except one. gaid will inform the User concerned in advance and give them the opportunity to comment.

(5) ACCESS CREDENTIALS

The User is obliged to keep their access credentials (in particular the password) confidential and to protect them from access by third parties. In the event of suspected misuse or if the User becomes aware that a third party has obtained knowledge of the credentials, the User shall change their password without undue delay or notify gaid at hello@travelgaid.de. The User is responsible for all activities carried out through their user account, unless the User is not at fault for the unauthorised use.

(6) TERM, TERMINATION AND DELETION OF ACCOUNT

The usage agreement is concluded for an indefinite period. The User may terminate the usage agreement at any time without stating reasons. gaid may terminate the usage agreement with thirty (30) days' notice effective at the end of a calendar month. The right of either party to terminate for cause without notice remains unaffected. Notices of termination must be in text form (e.g. email) to be effective. Termination by the User may also be effected via the account deletion function provided in the App. Account deletion may be carried out directly in the App under "Delete Account“ or by email to hello@travelgaid.de. Upon account deletion, the usage agreement ends. Ordinary termination of the usage agreement and account deletion do not affect an existing subscription under § 4; such subscription must be cancelled separately via the User's app store settings (see § 4). Following account deletion, the data stored in the user account will be deleted, unless statutory retention obligations preclude deletion. The User has the right, prior to account deletion or within thirty (30) days thereafter, to request from gaid, free of charge, the content provided or created by the User in a commonly used and machine-readable format. Such requests shall be directed to hello@travelgaid.de.

(7) SUSPENSION AND DELETION OF USER ACCOUNT

Where gaid becomes aware of objective indications that the User is in breach of these Terms or applicable law, gaid is entitled to temporarily suspend access to the App. gaid will inform the User in advance by email of the reasons for the intended suspension and give the User the opportunity to comment.

If it is established that the User has in fact materially or repeatedly breached these Terms or applicable law, gaid is entitled to permanently suspend access to the App and to delete the user account after the expiry of a reasonable period. Permanent suspension of the user account shall only be effected where the suspension of individual content or functions is insufficient to remedy the breach. gaid will inform the User by email of the reasons at least thirty (30) calendar days prior to permanent suspension. This period shall not apply where (i) gaid is subject to legal or regulatory obligations requiring immediate suspension, (ii) gaid exercises its right of suspension on the basis of a compelling ground under applicable law, or (iii) gaid can demonstrate that the User has repeatedly breached these Terms or applicable law; in such cases, gaid will inform the User by email of the reasons without undue delay following the decision.

If it subsequently transpires that the indications of a breach were in fact unfounded and that no use of the App in violation of law or contract has occurred, gaid will restore access to the App.

§ 3 Services and Availability

(1) SCOPE OF SERVICES

gaid provides a curated selection of places in the form of editorial recommendations. All content is based on careful research and the personal assessment of the gaid editorial team. The information provided about the places (addresses, opening hours, prices, availability) is based on third-party information and may change at any time; liability is governed by § 7.

Reviews and recommendations are one hundred per cent subjective editorial assessments. gaid makes no claim as to the correctness of such assessments.

(2) NO LIABILITY FOR THIRD-PARTY PROVIDERS

gaid is neither the operator nor the intermediary of the recommended places (restaurants, hotels, cafés, etc.). Responsibility for the services offered, their quality, pricing, opening hours and reservation/contract processing lies exclusively with the respective operators. Any reservation links or booking options within the App redirect to external third-party platforms; gaid assumes no liability for such external services and the contracts concluded thereon.

(3) TECHNICAL AVAILABILITY

gaid endeavours to ensure a high level of availability of the App. There is no entitlement to any specific level of availability of the App. gaid is entitled to temporarily restrict or interrupt the availability of the App to the extent necessary for the performance of maintenance and servicing work. The availability of the App may furthermore be restricted due to force majeure or other circumstances beyond gaid's control (in particular disruptions to internet infrastructure or hosting services). gaid is not responsible for the technical reception conditions on the User's side (in particular internet connection, stability of the end device).


(4) CHANGES TO THE APP / SERVICES

gaid is entitled to carry out updates necessary for the maintenance of the App's functions. In addition, gaid reserves the right to modify, expand or remove content, features and cities in the App, provided there is a reason for doing so (e.g. technological progress, discontinuation of cooperation partners, changed usage patterns, business requirements). The User shall not incur any additional costs as a result of such changes. gaid will inform the User clearly and comprehensibly of changes that go beyond what is necessary for maintenance. Where such changes more than insignificantly impair the User's ability to access or use the App, gaid will inform the User in advance by email within a reasonable period of the change and the User's rights.

§ 4 Subscription and In-App Purchases

(1) SUBSCRIPTION MODEL

gaid offers a paid subscription ("gaïd Premium“) that unlocks access to all curated content and premium features of the App. The monthly subscription has a term of one (1) month and is offered at a price of € 7.99 per month. The annual subscription has a term of twelve (12) months and is offered at a price of € 84.99 per year. The applicable price is the price displayed in the Apple App Store or Google Play Store at the time of conclusion or renewal of the subscription. Upon first-time conclusion of a subscription, the User is granted a free trial period of three (3) days. No payment is due during the trial period. If the User does not cancel the subscription at least twenty-four (24) hours before the expiry of the trial period, it will automatically convert into a paid subscription and will be charged at the end of the trial period.

(2) CONTRACT CONCLUSION VIA APPLE / GOOGLE

The conclusion and payment processing of the subscription are carried out exclusively via the Apple App Store or the Google Play Store. Apple or Google, as applicable, acts as the so-called "Deemed Supplier"; the subscription agreement is concluded between the User and the respective store operator. The terms of use and payment conditions of the respective app store apply to the conclusion, payment processing and cancellation of the subscription. gaid provides the premium content and features as the developer of the App on a technical basis; the User's contractual partner for the subscription is the respective app store operator.

gaid receives from the app store only the information that a subscription has been concluded and which tier is active. gaid has no access to the User's payment data (credit cards, bank details).

gaid is technically unable to influence the payment processing of the subscription, as this is handled entirely by Apple or Google, as applicable. For questions regarding cancellation or refund of the subscription, please contact the respective app store directly:


(3) AUTOMATIC RENEWAL AND CANCELLATION

Upon expiry of the respective contract term, the subscription will renew automatically unless it is cancelled before the end of the contract term. The conditions of the respective app store apply to the renewal and cancellation of the subscription. The User may cancel the subscription at any time without stating reasons via the subscription settings of their Apple or Google account. Cancellation is possible with a notice period of twenty-four (24) hours before the end of the current billing period. The cancellation takes effect at the end of the current billing period; until then, access to the premium features is retained. The User will be notified by the respective app store of the charge to their account.

(4) PRICE CHANGES

gaid reserves the right to adjust the subscription prices in the respective app store. Price changes shall only take effect at the beginning of the next billing period. Notification of the User regarding price changes and any required consent of the User shall be carried out by the respective app store operator in accordance with its applicable terms. The User may reject a price change by cancelling their subscription via the subscription settings of their Apple or Google account before the beginning of the new billing period.

§ 5 Usage Rights and Content

(1) RIGHTS OF GAID

All content displayed in the App (texts, images, logos, graphics, layouts, databases) is protected by copyright and is owned by or licensed to gaid GmbH or the respective rights holders who have authorised gaid to use such content. All rights in the aforementioned content remain with gaid or the respective rights holders. The User is not entitled to reproduce, distribute, publicly perform, make publicly available, adapt or otherwise exploit the content displayed in the App, in whole or in part, outside the App. Any use of the content beyond the intended use of the App requires the prior written consent of gaid.

(2) SIMPLE LICENCE

gaid grants the User, for the duration of the usage agreement, a simple, non-transferable, non-sublicensable right to use the App on their end device for private, non-commercial purposes.

(3) USER-GENERATED CONTENT

The User may create private Collections in the App and add their own spots to their personal Collections ("Add Own Spots“). Such user-generated content is visible exclusively within the User's private sphere; it is not shared with other users and is not publicly displayed.

The User warrants that content entered by them does not infringe any third-party rights (in particular copyrights or personality rights) and does not contain any unlawful, defamatory or offensive content. The User shall indemnify and hold gaid harmless from and against all third-party claims arising from an infringement of rights through content entered by the User.

The User grants gaid the usage rights in the content entered by the User in the App that are necessary for the technical provision and maintenance of the App's functions, in particular the right to store and reproduce such content for backup purposes. This grant of rights is limited to the duration of the usage agreement and ends upon its termination, unless statutory retention obligations require further storage.

(4) NOTICE OF INFRINGEMENT

gaid respects intellectual property rights. If you believe that content displayed in the App infringes your rights, please contact us at hello@travelgaid.de. We will review the notice and, where justified, remove the relevant content within forty-eight (48) hours.

§ 6 User Obligations

(1) USER OBLIGATIONS

The User undertakes to comply with all applicable laws and regulations when using the App. In particular, the User shall refrain from:

§ 7 Liability

(1) LIMITATION OF LIABILITY

In connection with claims for damages, gaid shall be liable without limitation for intent and gross negligence, for damages arising from injury to life, body or health, under the provisions of the German Product Liability Act (Produkthaftungsgesetz), in the event of fraudulent concealment of a defect and in the event of assumption of a guarantee. For all other damages, gaid shall only be liable for the breach of material contractual obligations (cardinal obligations), the fulfilment of which is essential for the proper performance of the contract and on the observance of which the User may regularly rely.

In the event of a breach of cardinal obligations, liability shall be limited in amount to the foreseeable damage typical for the type of contract. Any liability beyond this is – to the extent permitted by law – excluded.

The foregoing limitations and exclusions of liability shall also apply to the personal liability of gaid's employees, vicarious agents, legal representatives and corporate bodies. The foregoing provisions do not entail any reversal of the burden of proof to the detriment of the User.

(2) APP CONTENT AND EXTERNAL SERVICES

gaid endeavours to ensure the accuracy and currency of the information displayed in the App regarding the recommended places. However, the information provided about the places (in particular addresses, opening hours, prices, availability) is based in whole or in part on third-party information and may change at any time; gaid does not warrant the accuracy or currency of such information. Liability for all services of the operators of the recommended places lies exclusively with the respective operator. To the extent that the App refers to external third-party services (in particular reservation platforms, mapping services), gaid shall not be liable for such external services and the contracts concluded thereon.

(3) NO LIABILITY FOR EXTERNAL CIRCUMSTANCES

gaid shall not be liable for disruptions or interruptions to the usability of the App that are attributable to an inadequate internet connection or to problems on the User's side (end device, operating system).

§ 8 Data Protection

The processing of personal data is governed by our Privacy Policy, which is available in the App under "Privacy Policy“ and on our website.

§ 9 Amendments to these Terms

gaid is entitled to amend these Terms with effect for the future, provided this is necessary for legal or factual reasons and the amendments are not unreasonable for the User. gaid will inform the User of amendments at least 90 days before the planned effective date by email. Where gaid is required to make amendments due to legal or regulatory obligations in a manner that does not permit compliance with the aforementioned notice period, or where gaid must amend the Terms to avert an unforeseen and immediately imminent risk, gaid is entitled to make amendments at short notice.

In the event of amendments to these Terms, the User has the right to terminate the usage agreement with gaid for cause. Termination may be declared with a notice period of fourteen (14) calendar days, effective as of the date on which the amendments to the Terms are intended to take effect. If the User duly terminates the usage agreement, the functions of the App that require registration will no longer be available to the User from the date on which the termination takes effect; § 2 paragraph 6 and § 4 shall apply mutatis mutandis. gaid will inform the User in the amendment notice of the right of termination and its consequences.

If the User does not terminate the usage agreement in accordance with the preceding paragraph, gaid will prompt the User to expressly consent to the amended Terms upon the next use of the App after the amendments have taken effect. Continued use of the App requires the granting of such consent. If the User does not grant consent, gaid is entitled to restrict access to the functions of the App that require registration until consent is granted.

§ 10 Final Provisions

(1) GOVERNING LAW

The contractual relationship between gaid and the User shall be governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). The statutory provisions regarding restrictions on the choice of law and the applicability of mandatory provisions shall remain unaffected.

(2) JURISDICTION

In the event that the User does not have a general place of jurisdiction in the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from or in connection with the contractual relationship between gaid and the User shall be the court having jurisdiction over gaid's registered office. The court having jurisdiction over gaid's registered office shall also have exclusive jurisdiction if the User relocates their domicile or habitual residence abroad after conclusion of the contract, or if the User's domicile or habitual residence is unknown at the time the action is filed. gaid shall, however, also be entitled to bring proceedings against the User at the User's general place of jurisdiction or before any other court having jurisdiction.

(3) SEVERABILITY

Should any provision of these Terms be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.

Version of these Terms: May 2026